Please email our customer services team at firstname.lastname@example.org to receive your Returns Authorisation Number (RAN). You will be required to provide full details of your customer order number, which is shown on the documentation that arrives with your order, together with details of the items that you wish to return.
At the same time that you request your RAN, you will also be provided with a Returns Form via email. Please enter your RAN number where instructed on the Returns Form. You also need to indicate on this form whether you would like a refund, replacement or exchange. Please remember that in order for the return to be processed you must ensure that the completed form is included with your return package and that the goods are wrapped securely in the same outer packaging in which you received them.
Please return your package by recorded delivery (retaining your recorded delivery receipt as proof of postage), to the address stated on the Returns Form.
All returned goods will be examined upon receipt; for reasons of hygiene, we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow a maximum of 30 working days for your refund, replacement or exchange to be processed.
As soon as possible, your payment for the goods will be refunded by Lubatti by the original payment method, no later than 30 working days after we have received the goods. Please note that delivery charges are not refunded. In addition to our returns policy, you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Where goods are delivered to a third party, you may also exercise this right if you are able to return the goods to us in their original, unopened and unused condition.
Please note your statutory rights are not affected.